Emergency (After Hours)
If a tenant has a serious problem at a property whilst under City & County Residential Lettings management, they must telephone the emergency number provided in the tenancy pack which is handed to the tenant upon signing the tenancy agreement.
A detailed message is required, to include your name, contact number, the property address and the problem, for a representative from City & County Residential Lettings to assess the situation and call back. This number should only be called if the problem is of a very serious nature.
Decorating/changes to property
If a tenant wishes to make any permanent changes to a property, they must contact the office and wait for written consent, if it is granted.
City & County Residential Lettings will write to a tenant to inform them of an inspection appointment - the tenant MUST be present for this appointment, if this can't be kept, the tenant MUST contact the office to re-arrange, because missed appointments are chargeable in accordance with the tenancy agreement.
If a tenant wishes to serve notice to terminate the tenancy, this must be served in writing on or before the rent due date at our office.
Please call the office on 01603 728900.
Leaving the Property for Fourteen Days or More?
The tenant must obtain written authorisation from City and County Residential Lettings beforehand.
Any Other Questions?
Please feel free to call our friendly and helpful team on 01603 728900 or email: